{"id":2064,"date":"2026-02-26T09:35:04","date_gmt":"2026-02-26T09:35:04","guid":{"rendered":"https:\/\/inclusivrmooc.eu\/?page_id=2064"},"modified":"2026-07-29T11:22:40","modified_gmt":"2026-07-29T11:22:40","slug":"module-10-conflict-resolution-and-problem-solving","status":"publish","type":"page","link":"https:\/\/inclusivrmooc.eu\/pt\/module-10-conflict-resolution-and-problem-solving\/","title":{"rendered":"M\u00f3dulo 10 \u2013 Resolu\u00e7\u00e3o de conflitos e resolu\u00e7\u00e3o de problemas"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2064\" class=\"elementor elementor-2064\">\n\t\t\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-850989d elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"850989d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-91ef9e5\" data-id=\"91ef9e5\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-1751bdb elementor-widget elementor-widget-image\" data-id=\"1751bdb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/09\/InclusiVR@Work_LOGO_Final-3-1024x1024.jpg\" class=\"attachment-large size-large wp-image-35\" alt=\"\" srcset=\"https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/09\/InclusiVR@Work_LOGO_Final-3-1024x1024.jpg 1024w, https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/09\/InclusiVR@Work_LOGO_Final-3-300x300.jpg 300w, https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/09\/InclusiVR@Work_LOGO_Final-3-150x150.jpg 150w, https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/09\/InclusiVR@Work_LOGO_Final-3-768x768.jpg 768w, https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/09\/InclusiVR@Work_LOGO_Final-3-1536x1536.jpg 1536w, https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/09\/InclusiVR@Work_LOGO_Final-3.jpg 2000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-87c6f0e\" data-id=\"87c6f0e\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-ecd037d elementor-widget elementor-widget-spacer\" data-id=\"ecd037d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-752eb5c elementor-widget elementor-widget-ekit-nav-menu\" data-id=\"752eb5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"ekit-nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<nav class=\"ekit-wid-con ekit_menu_responsive_tablet\"\n\t\t\tdata-hamburger-icon=\"\"\n\t\t\tdata-hamburger-icon-type=\"icon\"\n\t\t\tdata-responsive-breakpoint=\"1024\"\n\t\t\tdata-close-on-anchor=\"no\">\n\t\t\t            <button class=\"elementskit-menu-hamburger elementskit-menu-toggler\"  type=\"button\" aria-label=\"\u00edcone de hamb\u00farguer\">\n                                    <span class=\"elementskit-menu-hamburger-icon\"><\/span><span class=\"elementskit-menu-hamburger-icon\"><\/span><span class=\"elementskit-menu-hamburger-icon\"><\/span>\n                            <\/button>\n            <div id=\"ekit-megamenu-main\" class=\"elementskit-menu-container elementskit-menu-offcanvas-elements elementskit-navbar-nav-default ekit-nav-menu-one-page-no ekit-nav-dropdown-hover\"><ul id=\"menu-main\" class=\"elementskit-navbar-nav elementskit-menu-po-center submenu-click-on-icon\"><li id=\"menu-item-102\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-102 nav-item elementskit-mobile-builder-content\" data-vertical-menu=\"750px\"><a href=\"https:\/\/inclusivrmooc.eu\/pt\/\" class=\"ekit-menu-nav-link menu-link\">Curso MOOC de Inclus\u00e3o de Pessoas com Defici\u00eancia para Gestores de RH<\/a><\/li>\n<\/ul><div class=\"elementskit-nav-identity-panel\"><button class=\"elementskit-menu-close elementskit-menu-toggler\" type=\"button\">X<\/button><\/div><\/div>\n\t\t\t<div class=\"elementskit-menu-overlay elementskit-menu-offcanvas-elements elementskit-menu-toggler ekit-nav-menu--overlay\"><\/div>        <\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-da7d789 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"da7d789\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-264d1b4\" data-id=\"264d1b4\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-48e8ff9 elementor-widget elementor-widget-spacer\" data-id=\"48e8ff9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-429f525 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"429f525\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e033063\" data-id=\"e033063\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-27b998b elementor-widget elementor-widget-heading\" data-id=\"27b998b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> Curso MOOC de Inclus\u00e3o de Pessoas com Defici\u00eancia para Gestores de RH\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-0ffb5cf elementor-widget elementor-widget-text-editor\" data-id=\"0ffb5cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">M\u00f3dulo 10 \u2013 Resolu\u00e7\u00e3o de conflitos e resolu\u00e7\u00e3o de problemas<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-61b0af2\" data-id=\"61b0af2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-a4ce657 elementor-widget elementor-widget-image\" data-id=\"a4ce657\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2026\/02\/Problem-solving-pana-1024x1024.png\" class=\"attachment-large size-large wp-image-2044\" alt=\"\" srcset=\"https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2026\/02\/Problem-solving-pana-1024x1024.png 1024w, https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2026\/02\/Problem-solving-pana-300x300.png 300w, https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2026\/02\/Problem-solving-pana-150x150.png 150w, https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2026\/02\/Problem-solving-pana-768x768.png 768w, https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2026\/02\/Problem-solving-pana-1536x1536.png 1536w, https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2026\/02\/Problem-solving-pana.png 2000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-8d3cb7f elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"8d3cb7f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-53fab53\" data-id=\"53fab53\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-aa4e6ae elementor-widget elementor-widget-spacer\" data-id=\"aa4e6ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-07b969f elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"07b969f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ee3a8e8\" data-id=\"ee3a8e8\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-cf32dc3 elementor-widget elementor-widget-heading\" data-id=\"cf32dc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">No final deste m\u00f3dulo, os formandos ser\u00e3o capazes de:\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-fb6caa6\" data-id=\"fb6caa6\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-64352f4 elementor-widget elementor-widget-text-editor\" data-id=\"64352f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identificar fontes comuns de conflito relacionadas com a inclus\u00e3o e a diversidade.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Explique os principais modelos e t\u00e9cnicas de resolu\u00e7\u00e3o de conflitos.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Compreenda por que raz\u00e3o resolver os problemas numa fase inicial ajuda a evitar que se agravem.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mediar conflitos com empatia, justi\u00e7a e neutralidade.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Desenvolver estrat\u00e9gias de resolu\u00e7\u00e3o de problemas que valorizem diferentes perspetivas.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Promova a comunica\u00e7\u00e3o aberta e a confian\u00e7a no seio das equipas.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transformar os conflitos em oportunidades de aprendizagem e crescimento.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-e98cee2 elementor-align-right elementor-widget elementor-widget-elementskit-button\" data-id=\"e98cee2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"#1\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tSeguinte \t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-b612cfe elementor-widget elementor-widget-spacer\" data-id=\"b612cfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-306a5d8 kng-particles-bg-yes elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"306a5d8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_particles_bg_switch&quot;:&quot;yes&quot;,&quot;kng_particles_bg_type&quot;:&quot;nasa&quot;,&quot;kng_particles_bg_color&quot;:&quot;#71ba46&quot;,&quot;kng_particles_bg_anim_speed_nasa&quot;:1,&quot;kng_particles_bg_number_nasa&quot;:250,&quot;kng_particles_bg_size_nasa&quot;:3,&quot;kng_particles_bg_z_index&quot;:0,&quot;kng_particles_bg_shape_type&quot;:&quot;circle&quot;,&quot;kng_particles_bg_move_direction&quot;:&quot;none&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fa53578\" data-id=\"fa53578\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-9bc074a elementor-widget elementor-widget-spacer\" data-id=\"9bc074a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-c90b3c3 elementor-widget elementor-widget-heading\" data-id=\"c90b3c3\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"1\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">V\u00eddeo Introdut\u00f3rio \n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-13b798e elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"13b798e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7e2255e\" data-id=\"7e2255e\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-44ad1f7 elementor-widget elementor-widget-video\" data-id=\"44ad1f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/eqdAeUV1FjE?si=KanIizF8mP6Uaa7a&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"video.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-84f5a93 elementor-align-center elementor-widget elementor-widget-elementskit-button\" data-id=\"84f5a93\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"#2\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tSeguinte \t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-369330b elementor-widget elementor-widget-spacer\" data-id=\"369330b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<script>\ndocument.querySelector('.elementor-element-306a5d8').insertAdjacentHTML('afterbegin', '<div id=\"king-addons-particles-container-306a5d8\" style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%; z-index: 0;\"><\/div>');document.addEventListener(\"DOMContentLoaded\", function() {particlesJS('king-addons-particles-container-306a5d8',{\n        \"particles\": {\n          \"number\": {\n            \"value\": 250,\n            \"density\": {\n              \"enable\": true,\n              \"value_area\": 800\n            }\n          },\n          \"color\": {\n            \"value\": \"#71ba46\"\n          },\n          \"shape\": {\n            \"type\": \"circle\",\n            \"stroke\": {\n              \"width\": 0,\n              \"color\": \"#000000\"\n            },\n            \"polygon\": {\n              \"nb_sides\": 5\n            }\n          },\n          \"opacity\": {\n            \"value\": 1,\n            \"random\": true,\n            \"anim\": {\n              \"enable\": true,\n              \"speed\": 1,\n              \"opacity_min\": 0,\n              \"sync\": false\n            }\n          },\n          \"size\": {\n            \"value\": 3,\n            \"random\": true,\n            \"anim\": {\n              \"enable\": false,\n              \"speed\": 4,\n              \"size_min\": 0.3,\n              \"sync\": false\n            }\n          },\n          \"line_linked\": {\n            \"enable\": false,\n            \"distance\": 150,\n            \"color\": \"#ffffff\",\n            \"opacity\": 0.4,\n            \"width\": 1\n          },\n          \"move\": {\n            \"enable\": true,\n            \"speed\": 1,\n            \"direction\": \"none\",\n            \"random\": true,\n            \"straight\": false,\n            \"out_mode\": \"out\",\n            \"bounce\": false,\n            \"attract\": {\n              \"enable\": false,\n              \"rotateX\": 600,\n              \"rotateY\": 600\n            }\n          }\n        },\n        \"interactivity\": {\n          \"detect_on\": \"canvas\",\n          \"events\": {\n            \"onhover\": {\n              \"enable\": false,\n              \"mode\": \"bubble\"\n            },\n            \"onclick\": {\n              \"enable\": false,\n              \"mode\": \"repulse\"\n            },\n            \"resize\": true\n          },\n          \"modes\": {\n            \"grab\": {\n              \"distance\": 400,\n              \"line_linked\": {\n                \"opacity\": 1\n              }\n            },\n            \"bubble\": {\n              \"distance\": 250,\n              \"size\": 0,\n              \"duration\": 2,\n              \"opacity\": 0,\n              \"speed\": 3\n            },\n            \"repulse\": {\n              \"distance\": 400,\n              \"duration\": 0.4\n            },\n            \"push\": {\n              \"particles_nb\": 4\n            },\n            \"remove\": {\n              \"particles_nb\": 2\n            }\n          }\n        },\n        \"retina_detect\": true\n    });});\n<\/script>\n\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-340e315 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"340e315\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d13ddec\" data-id=\"d13ddec\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-e89bfc1 elementor-widget elementor-widget-spacer\" data-id=\"e89bfc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-c12a97f elementor-widget elementor-widget-heading\" data-id=\"c12a97f\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"2\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Teoria <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-f4ff65b elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"f4ff65b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-c510411\" data-id=\"c510411\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-81c4c55 elementor-widget elementor-widget-text-editor\" data-id=\"81c4c55\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pense num conflito que vivenciou no trabalho. O que o tornou dif\u00edcil? O que ajudou a resolv\u00ea-lo?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-acdbbd8 elementor-align-right elementor-widget elementor-widget-elementskit-button\" data-id=\"acdbbd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"#7\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tSeguinte \t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-e351666 elementor-widget elementor-widget-spacer\" data-id=\"e351666\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-0f953b9 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"0f953b9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d58b6bb\" data-id=\"d58b6bb\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-3ad20fc elementor-widget elementor-widget-spacer\" data-id=\"3ad20fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-f031a23 elementor-widget elementor-widget-heading\" data-id=\"f031a23\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"7\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Resolu\u00e7\u00e3o de conflitos e resolu\u00e7\u00e3o de problemas\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-fcdcfb1 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"fcdcfb1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c23a30f\" data-id=\"c23a30f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-2353992 elementor-widget elementor-widget-image\" data-id=\"2353992\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"467\" height=\"574\" src=\"https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-23-153456.png\" class=\"attachment-large size-large wp-image-261\" alt=\"\" srcset=\"https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-23-153456.png 467w, https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-23-153456-244x300.png 244w\" sizes=\"(max-width: 467px) 100vw, 467px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8860d9e\" data-id=\"8860d9e\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-9cd0a82 elementor-widget elementor-widget-text-editor\" data-id=\"9cd0a82\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Os locais de trabalho inclusivos n\u00e3o est\u00e3o isentos de conflitos, mas abordam-nos de forma diferente.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A resolu\u00e7\u00e3o de conflitos consiste em compreender diferentes perspetivas, encontrar pontos em comum e transformar as diverg\u00eancias em oportunidades de crescimento.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Quando geridos com respeito e equidade, os conflitos podem refor\u00e7ar a confian\u00e7a, estimular a criatividade e promover um melhor trabalho em equipa.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A sua capacidade de ouvir, manter-se neutro e orientar os outros com serenidade faz toda a diferen\u00e7a na cria\u00e7\u00e3o de um ambiente de trabalho saud\u00e1vel e inclusivo.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-5cf6615 elementor-align-right elementor-widget elementor-widget-elementskit-button\" data-id=\"5cf6615\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"#4\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tSeguinte \t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-14fde16 elementor-widget elementor-widget-spacer\" data-id=\"14fde16\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-209a1fd elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"209a1fd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a647aab\" data-id=\"a647aab\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-30b84b6 elementor-widget elementor-widget-spacer\" data-id=\"30b84b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-a5a47d7 elementor-widget elementor-widget-heading\" data-id=\"a5a47d7\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"4\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Por que raz\u00e3o a resolu\u00e7\u00e3o de conflitos e a resolu\u00e7\u00e3o de problemas s\u00e3o importantes\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-0ca6213 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"0ca6213\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-996f0df\" data-id=\"996f0df\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-4a97366 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4a97366\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Os conflitos construtivos criam equipas mais fortes e mais inovadoras.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">EU-OSHA (2022): Os conflitos n\u00e3o resolvidos s\u00e3o respons\u00e1veis por at\u00e9 30 % do stress e do absentismo no local de trabalho.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">CIPD (2023): As organiza\u00e7\u00f5es que contam com mediadores com forma\u00e7\u00e3o reduzem as reclama\u00e7\u00f5es em 50%.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Harvard Business Review: As equipas que lidam com os conflitos de forma aberta t\u00eam 2,6 vezes mais probabilidades de superar os seus pares.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">A gest\u00e3o inclusiva de conflitos promove a equidade, a confian\u00e7a e a colabora\u00e7\u00e3o a longo prazo.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-c0a3ea4 elementor-align-right elementor-widget elementor-widget-elementskit-button\" data-id=\"c0a3ea4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"#5\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tSeguinte \t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-0719430 elementor-widget elementor-widget-spacer\" data-id=\"0719430\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-394b0e4 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"394b0e4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-613a5eb\" data-id=\"613a5eb\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-099108a elementor-widget elementor-widget-spacer\" data-id=\"099108a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-613b841 elementor-widget elementor-widget-heading\" data-id=\"613b841\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"5\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Atividade 1 \u2013 Compreender os conflitos em locais de trabalho inclusivos\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-f9c9e52 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"f9c9e52\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6744f7f\" data-id=\"6744f7f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-54f9eee elementor-widget elementor-widget-text-editor\" data-id=\"54f9eee\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Pontos-Chave<\/b><\/p><p><span style=\"font-weight: 400;\">O conflito \u00e9 natural quando as pessoas t\u00eam opini\u00f5es diferentes.<\/span><\/p><p><span style=\"font-weight: 400;\">Mal-entendidos, expectativas pouco claras ou preconceitos podem fazer com que pequenos problemas se agravem.<\/span><\/p><p><span style=\"font-weight: 400;\">Falar desde cedo e abertamente ajuda a evitar que a situa\u00e7\u00e3o se agrave.<\/span><\/p><p><span style=\"font-weight: 400;\">Um ambiente seguro incentiva as pessoas a manifestarem as suas preocupa\u00e7\u00f5es com serenidade.<\/span><\/p><p><b>Factos<\/b><\/p><p><span style=\"font-weight: 400;\">Cerca de 85 % dos trabalhadores enfrentam conflitos no local de trabalho (Relat\u00f3rio da CPP Global).<\/span><\/p><p><span style=\"font-weight: 400;\">Apenas um em cada quatro se sente confiante para lidar com isso.<\/span><\/p><p><span style=\"font-weight: 400;\">\ud83d\udfe2 <\/span><b>Reflex\u00e3o<\/b><\/p><p><span style=\"font-weight: 400;\">Pensa numa ocasi\u00e3o em que um pequeno mal-entendido se transformou num problema maior.<\/span><\/p><p><span style=\"font-weight: 400;\">O que se poderia ter feito mais cedo para evitar isso? <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-61c1f6a\" data-id=\"61c1f6a\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-abceacd elementor-widget elementor-widget-image\" data-id=\"abceacd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"587\" height=\"546\" src=\"https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-23-154421.png\" class=\"attachment-large size-large wp-image-295\" alt=\"\" srcset=\"https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-23-154421.png 587w, https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-23-154421-300x279.png 300w\" sizes=\"(max-width: 587px) 100vw, 587px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-d653c05 elementor-align-right elementor-widget elementor-widget-elementskit-button\" data-id=\"d653c05\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"#6\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tSeguinte \t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-1e85b0b elementor-widget elementor-widget-spacer\" data-id=\"1e85b0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-b135197 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"b135197\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-be96fda\" data-id=\"be96fda\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-15c4083 elementor-widget elementor-widget-spacer\" data-id=\"15c4083\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-f810d4a elementor-widget elementor-widget-heading\" data-id=\"f810d4a\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"6\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formas de lidar com um conflito\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-83effed elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"83effed\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-186f282\" data-id=\"186f282\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-d3bbc6d elementor-widget elementor-widget-text-editor\" data-id=\"d3bbc6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Instrumento de Avalia\u00e7\u00e3o do Modo de Conflito de Thomas-Kilkmann<\/b><\/p><p><span style=\"font-weight: 400;\">O Instrumento de Modos de Conflito de Thomas-Kilmann (TKI) \u00e9 um quadro de refer\u00eancia que ajuda os gestores de RH a compreender cinco estilos diferentes de resposta ao conflito, com base no grau de assertividade e de coopera\u00e7\u00e3o de uma pessoa numa determinada situa\u00e7\u00e3o.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">No contexto da inclus\u00e3o das pessoas com defici\u00eancia, pode ser utilizado para refletir sobre se os servi\u00e7os de recursos humanos lidam com os conflitos relacionados com a defici\u00eancia de forma a proteger a dignidade, a equidade e a participa\u00e7\u00e3o dos colaboradores com defici\u00eancia.<\/span><\/p><p><b>\u200b<\/b><\/p><p><span style=\"font-weight: 400;\">O TKI representa o comportamento em situa\u00e7\u00f5es de conflito em dois eixos:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Assertividade = concentra\u00e7\u00e3o nas pr\u00f3prias necessidades e objetivos.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Esp\u00edrito de coopera\u00e7\u00e3o = aten\u00e7\u00e3o \u00e0s necessidades e objetivos da outra pessoa.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">\u200b<\/span><span style=\"font-weight: 400;\">O cruzamento destes eixos d\u00e1 origem a cinco modos de conflito; nenhum deles \u00e9 \u00abbom\u00bb ou \u00abmau\u00bb, mas cada um \u00e9 mais ou menos adequado, dependendo do contexto, das din\u00e2micas de poder e dos objetivos de inclus\u00e3o.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-8e60d2e elementor-widget elementor-widget-heading\" data-id=\"8e60d2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Instrumento de Modos de Conflito de Thomas-Kilkmann - Os cinco modos de conflito\u200b\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-ded3271 elementor-widget elementor-widget-accordion\" data-id=\"ded3271\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"accordion.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2331\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2331\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">A competir<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2331\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2331\"><p class=\"pf0\"><span style=\"font-weight: 400;\">(elevada assertividade, baixa cooperatividade): Impor a pr\u00f3pria solu\u00e7\u00e3o ou pol\u00edtica, \u00fatil em situa\u00e7\u00f5es de emerg\u00eancia ou na aplica\u00e7\u00e3o de obriga\u00e7\u00f5es legais (por exemplo, recusar pr\u00e1ticas discriminat\u00f3rias), mas arriscado se silenciar as vozes dos colaboradores com defici\u00eancia.<\/span><\/p><p><!--EndFragment --><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2332\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2332\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Acomodativo<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2332\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2332\"><p class=\"pf0\"><span style=\"font-weight: 400;\">(baixa assertividade, elevada cooperatividade): Ceder aos outros para preservar as rela\u00e7\u00f5es; \u00fatil quando a quest\u00e3o \u00e9 mais importante para a outra parte (por exemplo, adaptar um processo \u00e0s necessidades de acesso de um colaborador), mas prejudicial se os RH cederem sempre aos gestores que resistem \u00e0 inclus\u00e3o.<\/span><\/p><p><!--EndFragment --><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2333\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2333\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Evitar <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2333\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2333\"><p class=\"pf0\"><span style=\"font-weight: 400;\">(baixa assertividade, baixa coopera\u00e7\u00e3o): Adiar ou evitar o conflito, o que por vezes \u00e9 adequado para quest\u00f5es menores ou quando as emo\u00e7\u00f5es est\u00e3o muito exaltadas, mas que se revela muito prejudicial quando os Recursos Humanos ignoram queixas relativas a processos de recrutamento pouco acess\u00edveis, microagress\u00f5es ou ass\u00e9dio.<\/span><\/p><p class=\"pf0\"><!--EndFragment --><\/p><p><!--EndFragment --><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2334\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2334\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comprometimento <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2334\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2334\"><p class=\"pf0\"><span style=\"font-weight: 400;\">(assertividade e coopera\u00e7\u00e3o moderadas): Encontrar um \u00abmeio-termo\u00bb em que todos cedam em algo, o que \u00e9 \u00fatil para chegar a acordos r\u00e1pidos e exequ\u00edveis (por exemplo, a implementa\u00e7\u00e3o faseada de adapta\u00e7\u00f5es), mas que pode deixar barreiras sist\u00e9micas em vigor se for utilizado em excesso.<\/span><\/p><p class=\"pf0\"><!--EndFragment --><\/p><p class=\"pf0\"><!--EndFragment --><\/p><p><!--EndFragment --><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2335\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2335\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Colaborar<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2335\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2335\"><p><span style=\"font-weight: 400;\">(alta assertividade, alta cooperatividade): Resolu\u00e7\u00e3o conjunta de problemas para satisfazer plenamente as necessidades fundamentais de ambas as partes; ideal para a inclus\u00e3o de pessoas com defici\u00eancia, uma vez que envolve os colaboradores com defici\u00eancia na conce\u00e7\u00e3o de solu\u00e7\u00f5es e conduz frequentemente a mudan\u00e7as mais inovadoras e sustent\u00e1veis.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-a4a262b elementor-align-right elementor-widget elementor-widget-elementskit-button\" data-id=\"a4a262b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"#9\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tSeguinte \t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-d4dbd57 elementor-widget elementor-widget-spacer\" data-id=\"d4dbd57\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-6fa9c69 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"6fa9c69\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-56799dd\" data-id=\"56799dd\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-0027a27 elementor-widget elementor-widget-spacer\" data-id=\"0027a27\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-d274470 elementor-widget elementor-widget-heading\" data-id=\"d274470\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"9\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Instrumento de Avalia\u00e7\u00e3o do Modo de Conflito de Thomas-Kilkmann\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-9290c46 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"9290c46\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2113108\" data-id=\"2113108\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-e07d7d7 elementor-widget elementor-widget-text-editor\" data-id=\"e07d7d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Para os gestores de RH que trabalham na \u00e1rea da inclus\u00e3o de pessoas com defici\u00eancia, o TKI pode ser encarado como uma ferramenta de autorreflex\u00e3o:<\/span><\/p><p><span style=\"font-weight: 400;\">Pergunte: \"Qual \u00e9 a minha rea\u00e7\u00e3o habitual quando os gestores se op\u00f5em a medidas de adapta\u00e7\u00e3o ou quando os colaboradores com defici\u00eancia manifestam preocupa\u00e7\u00f5es?\"\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">e\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">\"Ser\u00e1 que o meu estilo de gest\u00e3o empodera ou silencia os colaboradores com defici\u00eancia?\".<\/span><\/p><p><span style=\"font-weight: 400;\">\u200b<\/span><span style=\"font-weight: 400;\">Uma pr\u00e1tica de RH inclusiva exige uma mudan\u00e7a consciente no sentido da colabora\u00e7\u00e3o e de uma assertividade adequada para defender os direitos, combater comportamentos discriminat\u00f3rios contra pessoas com defici\u00eancia e reformular pol\u00edticas em conjunto com as pr\u00f3prias pessoas com defici\u00eancia, continuando, no entanto, a recorrer aos outros modelos de forma seletiva quando estes se adequarem verdadeiramente \u00e0 situa\u00e7\u00e3o.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-dbd1b86\" data-id=\"dbd1b86\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-681b5ef elementor-widget elementor-widget-image\" data-id=\"681b5ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"587\" height=\"546\" src=\"https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-23-154421.png\" class=\"attachment-large size-large wp-image-295\" alt=\"\" srcset=\"https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-23-154421.png 587w, https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-23-154421-300x279.png 300w\" sizes=\"(max-width: 587px) 100vw, 587px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-eeaafea elementor-align-right elementor-widget elementor-widget-elementskit-button\" data-id=\"eeaafea\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"#10\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tSeguinte \t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-b938e47 elementor-widget elementor-widget-spacer\" data-id=\"b938e47\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-c189759 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"c189759\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-613befb\" data-id=\"613befb\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-6930179 elementor-widget elementor-widget-spacer\" data-id=\"6930179\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-92c5873 elementor-widget elementor-widget-heading\" data-id=\"92c5873\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"10\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formas de lidar com um conflito\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-55eae55 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"55eae55\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-9171790\" data-id=\"9171790\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-5445d09 elementor-widget elementor-widget-text-editor\" data-id=\"5445d09\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Outros Instrumentos<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Existem v\u00e1rios modelos, para al\u00e9m do modelo de Thomas-Kilmann, adequados para os recursos humanos e para a empresa<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00canfase em abordagens pr\u00e1ticas, media\u00e7\u00e3o e din\u00e2micas no local de trabalho<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Apoiar as rela\u00e7\u00f5es entre os colaboradores, a gest\u00e3o de equipas e a preven\u00e7\u00e3o de conflitos em contextos profissionais.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">\u200b<\/span><span style=\"font-weight: 400;\">Estruturas de media\u00e7\u00e3o<\/span><span style=\"font-weight: 400;\"> \u2013 promover resultados mutuamente ben\u00e9ficos e a preserva\u00e7\u00e3o das rela\u00e7\u00f5es<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Modelo Relacional Baseado em Interesses (IBR): orienta a media\u00e7\u00e3o dos RH ao separar as pessoas dos problemas, centrando-se nos interesses, gerando op\u00e7\u00f5es e avaliando de forma objetiva.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">O quadro RESOLVE (Reconhecer, Envolver, Procurar, Esbo\u00e7ar, Analisar, Validar, Avaliar) fornece etapas estruturadas para discuss\u00f5es lideradas pelos RH em caso de lit\u00edgios com os colaboradores.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Abordagens Orientadas para os Processos <\/span><span style=\"font-weight: 400;\">\u2013 integrar-se bem na forma\u00e7\u00e3o da empresa para lidar com conflitos do dia-a-dia<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A negocia\u00e7\u00e3o baseada em princ\u00edpios do Harvard Negotiation Project (Getting to Yes): ensina crit\u00e9rios objetivos, o BATNA (Melhor Alternativa a um Acordo Negociado) e os ganhos m\u00fatuos para as negocia\u00e7\u00f5es na \u00e1rea dos recursos humanos.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Modelo \u00abCrucial Conversations\u00bb: prepara as equipas para conversas de alto risco, recorrendo a t\u00e9cnicas que promovem a seguran\u00e7a e a um significado partilhado.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-f4d6346 elementor-align-right elementor-widget elementor-widget-elementskit-button\" data-id=\"f4d6346\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"#11\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tSeguinte \t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-761191a elementor-widget elementor-widget-spacer\" data-id=\"761191a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-477d826 kng-particles-bg-yes elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"477d826\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_particles_bg_switch&quot;:&quot;yes&quot;,&quot;kng_particles_bg_type&quot;:&quot;nasa&quot;,&quot;kng_particles_bg_color&quot;:&quot;#71ba46&quot;,&quot;kng_particles_bg_anim_speed_nasa&quot;:1,&quot;kng_particles_bg_number_nasa&quot;:250,&quot;kng_particles_bg_size_nasa&quot;:3,&quot;kng_particles_bg_z_index&quot;:0,&quot;kng_particles_bg_shape_type&quot;:&quot;circle&quot;,&quot;kng_particles_bg_move_direction&quot;:&quot;none&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-77080b4\" data-id=\"77080b4\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-074bf66 elementor-widget elementor-widget-spacer\" data-id=\"074bf66\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-91be345 elementor-widget elementor-widget-heading\" data-id=\"91be345\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"11\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Obst\u00e1culos e fatores facilitadores da resolu\u00e7\u00e3o de conflitos e da resolu\u00e7\u00e3o de problemas\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-baa03b9 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"baa03b9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7461859\" data-id=\"7461859\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-5e03df2 elementor-widget elementor-widget-image\" data-id=\"5e03df2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"587\" height=\"546\" src=\"https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-23-154421.png\" class=\"attachment-large size-large wp-image-295\" alt=\"\" srcset=\"https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-23-154421.png 587w, https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-23-154421-300x279.png 300w\" sizes=\"(max-width: 587px) 100vw, 587px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e034c19\" data-id=\"e034c19\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-137b7ac elementor-widget elementor-widget-text-editor\" data-id=\"137b7ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Barreiras<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ignorar o conflito ou adiar a tomada de medidas<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tomar partido ou demonstrar parcialidade<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Falta de confian\u00e7a ou de seguran\u00e7a psicol\u00f3gica<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dificuldade em escutar ou rea\u00e7\u00f5es emocionais<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Concentrar-se na atribui\u00e7\u00e3o de culpas em vez de nas solu\u00e7\u00f5es<\/span><\/li><\/ul><p><b>Facilitadores<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Abordar os problemas atempadamente e de forma aberta<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mantenha-se neutro e demonstre empatia<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Concentrem-se nos objetivos comuns, e n\u00e3o nas posi\u00e7\u00f5es<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Incentivar o di\u00e1logo respeitoso e o feedback<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Utilize passos ou estruturas claras para a resolu\u00e7\u00e3o<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-56ba1da elementor-align-right elementor-widget elementor-widget-elementskit-button\" data-id=\"56ba1da\" data-element_type=\"widget\" data-e-type=\"widget\" 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data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<script>\ndocument.querySelector('.elementor-element-477d826').insertAdjacentHTML('afterbegin', '<div id=\"king-addons-particles-container-477d826\" style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%; z-index: 0;\"><\/div>');document.addEventListener(\"DOMContentLoaded\", function() {particlesJS('king-addons-particles-container-477d826',{\n        \"particles\": {\n          \"number\": {\n            \"value\": 250,\n            \"density\": {\n              \"enable\": true,\n              \"value_area\": 800\n            }\n          },\n          \"color\": {\n            \"value\": \"#71ba46\"\n          },\n          \"shape\": {\n            \"type\": \"circle\",\n            \"stroke\": {\n              \"width\": 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data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fcb227d\" data-id=\"fcb227d\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-d73cff4 elementor-widget elementor-widget-spacer\" data-id=\"d73cff4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-64e1cf1 elementor-widget elementor-widget-heading\" data-id=\"64e1cf1\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"12\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Seguran\u00e7a psicol\u00f3gica\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-b06fd44 premium-testimonial__skin1 elementor-widget elementor-widget-premium-addon-testimonials\" data-id=\"b06fd44\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;skin&quot;:&quot;skin1&quot;,&quot;img_position&quot;:&quot;relative&quot;,&quot;arrows_lq_effect&quot;:&quot;none&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"premium-addon-testimonials.default\">\n\t\t\t\t\t\n\t\t\n\t\t<div class=\"premium-testimonial-box\">\n\n\t\t\t\n\t\t\t\t<div class=\"premium-testimonial-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-testimonial-upper-quote\">\n\t\t\t\t\t\t\t<svg  class=\"premium-testimonial-quote\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" width=\"48\" height=\"37\" viewbox=\"0 0 48 37\"><path d=\"m37,37c6.07,0,11-4.93,11-11s-4.93-11-11-11c-.32,0-.63.02-.94.05.54-4.81,2.18-9.43,4.79-13.52.19-.31.2-.7.03-1.01-.18-.32-.51-.52-.88-.52h-2c-.27,0-.54.11-.73.31-5.14,5.41-11.27,14.26-11.27,25.69,0,6.07,4.93,10.99,11,11h0Zm-26,0c6.07,0,11-4.93,11-11s-4.93-11-11-11c-.32,0-.63.02-.94.05.54-4.81,2.18-9.43,4.79-13.52.19-.31.2-.7.03-1.01-.18-.32-.51-.52-.87-.52h-2c-.27,0-.54.11-.73.31C6.13,5.72,0,14.57,0,26c0,6.07,4.93,10.99,11,11h0Zm0,0\"\/><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"premium-testimonial-content-wrapper\">\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"premium-testimonial-text-wrapper\">\n\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<div class=\"premium-testimonial-author-info\">\n\t\t\t\t\t\t\t\t<h3 class=\"premium-testimonial-person-name\">\n\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tBase para uma inclus\u00e3o genu\u00edna, uma vez que as pessoas com defici\u00eancia ponderam frequentemente o \u00abrisco\u00bb de revelar as suas necessidades face a um poss\u00edvel estigma ou retalia\u00e7\u00e3o.\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"premium-testimonial-lower-quote\">\n\t\t\t\t\t\t\t<svg  class=\"premium-testimonial-quote\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" width=\"48\" height=\"37\" viewbox=\"0 0 48 37\"><path d=\"m37,37c6.07,0,11-4.93,11-11s-4.93-11-11-11c-.32,0-.63.02-.94.05.54-4.81,2.18-9.43,4.79-13.52.19-.31.2-.7.03-1.01-.18-.32-.51-.52-.88-.52h-2c-.27,0-.54.11-.73.31-5.14,5.41-11.27,14.26-11.27,25.69,0,6.07,4.93,10.99,11,11h0Zm-26,0c6.07,0,11-4.93,11-11s-4.93-11-11-11c-.32,0-.63.02-.94.05.54-4.81,2.18-9.43,4.79-13.52.19-.31.2-.7.03-1.01-.18-.32-.51-.52-.87-.52h-2c-.27,0-.54.11-.73.31C6.13,5.72,0,14.57,0,26c0,6.07,4.93,10.99,11,11h0Zm0,0\"\/><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-d7762b7 elementor-widget elementor-widget-text-editor\" data-id=\"d7762b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>O modelo de Seguran\u00e7a Psicol\u00f3gica de Amy Edmondson\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">Explica como as equipas t\u00eam um melhor desempenho quando as pessoas se sentem seguras para <\/span><b>falar mais alto <\/b><span style=\"font-weight: 400;\">com ideias, perguntas e erros <\/span><b>sem receio de passar vergonha ou de ser castigado<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Isso mostra aos gestores de RH que a inclus\u00e3o n\u00e3o se resume apenas a pol\u00edticas, mas consiste em criar um ambiente em que os colaboradores com defici\u00eancia possam expressar as suas necessidades e preocupa\u00e7\u00f5es com confian\u00e7a.<\/span><\/p><p><b>\u200b<\/b><b>Defini\u00e7\u00e3o de \"chave\"<\/b><\/p><p><b>A seguran\u00e7a psicol\u00f3gica \u00e9 a convic\u00e7\u00e3o partilhada de que \u00abaqui posso assumir riscos interpessoais \u2014 tais como admitir um erro, pedir ajuda ou contestar uma decis\u00e3o \u2014 sem que isso tenha consequ\u00eancias negativas para a minha imagem, o meu emprego ou a minha carreira\u00bb.<\/b><\/p><p><b>\u200b<\/b><span style=\"font-weight: 400;\">N\u00e3o se trata de conforto nem de baixar os padr\u00f5es; combina uma franqueza respeitosa com uma responsabiliza\u00e7\u00e3o clara pelo alto desempenho e pela aprendizagem.<\/span><b>\u200b<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-b5bdc5c elementor-align-right elementor-widget elementor-widget-elementskit-button\" data-id=\"b5bdc5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"#13\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tSeguinte \t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-d626ed7 elementor-widget elementor-widget-spacer\" data-id=\"d626ed7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-84f036f elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"84f036f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-43b831e\" data-id=\"43b831e\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-6e8d216 elementor-widget elementor-widget-spacer\" data-id=\"6e8d216\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-4df230c elementor-widget elementor-widget-heading\" data-id=\"4df230c\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"13\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Seguran\u00e7a psicol\u00f3gica\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-8980235 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"8980235\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1b1403b\" data-id=\"1b1403b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-562b543 elementor-widget elementor-widget-heading\" data-id=\"562b543\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quatro zonas de desempenho \u2014 a matriz 2\u00d72 de Edmondson (Seguran\u00e7a Psicol\u00f3gica \u00d7 Responsabiliza\u00e7\u00e3o)\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-1bedd5a elementor-widget elementor-widget-image\" data-id=\"1bedd5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"513\" height=\"505\" src=\"http:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-22-140209.png\" class=\"attachment-large size-large wp-image-2135\" alt=\"\" srcset=\"https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-22-140209.png 650w, https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-22-140209-300x251.png 300w, https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-22-140209-14x12.png 14w\" sizes=\"(max-width: 513px) 100vw, 513px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-e79b33e elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"e79b33e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-a78ec11\" data-id=\"a78ec11\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-209e84c elementor-widget elementor-widget-heading\" data-id=\"209e84c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Seguran\u00e7a psicol\u00f3gica\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-57af0d2 elementor-widget elementor-widget-text-editor\" data-id=\"57af0d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>O que os gestores de RH devem fazer<\/b><\/p><ul><li aria-level=\"1\"><b>Prepara o cen\u00e1rio:\u00a0<\/b><\/li><\/ul><ul><li style=\"list-style-type: none;\"><ul><li style=\"font-weight: 400;\" aria-level=\"4\"><span style=\"font-weight: 400;\">Explique que os locais de trabalho complexos e diversificados s\u00e3o incertos<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"4\"><span style=\"font-weight: 400;\">O departamento de RH precisa da contribui\u00e7\u00e3o de todos, especialmente das opini\u00f5es dos colaboradores com defici\u00eancia, para identificar barreiras e conceber solu\u00e7\u00f5es em conjunto<\/span><\/li><\/ul><\/li><\/ul><ul><li aria-level=\"1\"><b>Convite \u00e0 participa\u00e7\u00e3o:\u00a0<\/b><\/li><\/ul><ul><li style=\"list-style-type: none;\"><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Fa\u00e7a perguntas sobre problemas de acessibilidade invis\u00edveis<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Solicitar ativamente o feedback dos colaboradores com defici\u00eancia, dos grupos de recursos para colaboradores (ERGs) e dos candidatos sobre as pr\u00e1ticas de recrutamento e no local de trabalho<\/span><\/li><\/ul><\/li><\/ul><ul><li aria-level=\"1\"><b>Responda de forma construtiva:\u00a0<\/b><\/li><\/ul><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Quando as pessoas manifestarem preocupa\u00e7\u00f5es, agrade\u00e7a-lhes, procure identificar as causas e concentre-se na aprendizagem e na resolu\u00e7\u00e3o do problema, em vez de atribuir culpas<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">\u200b<\/span><span style=\"font-weight: 400;\">Criar uma cultura de aprendizagem em que as quest\u00f5es relacionadas com a defici\u00eancia possam ser discutidas numa fase precoce e com franqueza, levando a adapta\u00e7\u00f5es mais adequadas, decis\u00f5es mais justas e solu\u00e7\u00f5es mais inovadoras para toda a for\u00e7a de trabalho.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-d304e78 elementor-align-right elementor-widget elementor-widget-elementskit-button\" data-id=\"d304e78\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"#14\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tSeguinte \t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-f9bca3f elementor-widget elementor-widget-spacer\" data-id=\"f9bca3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-14fe6ac elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"14fe6ac\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6b01bca\" data-id=\"6b01bca\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-4ef04a6 elementor-widget elementor-widget-spacer\" data-id=\"4ef04a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-26e9c60 elementor-widget elementor-widget-heading\" data-id=\"26e9c60\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"14\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Atividade 2 \u2013 Fontes comuns de conflito em equipas diversificadas\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-f16f993 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"f16f993\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-e8f9b67\" data-id=\"e8f9b67\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-364f385 elementor-widget elementor-widget-text-editor\" data-id=\"364f385\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Pontos-Chave<\/b><\/p><p><span style=\"font-weight: 400;\">Fun\u00e7\u00f5es ou objetivos pouco claros.<\/span><\/p><p><span style=\"font-weight: 400;\">Normas de comunica\u00e7\u00e3o ou culturais diferentes.<\/span><\/p><p><span style=\"font-weight: 400;\">Acesso desigual \u00e0 informa\u00e7\u00e3o ou \u00e0s decis\u00f5es.<\/span><\/p><p><span style=\"font-weight: 400;\">Falta de inclus\u00e3o ou de respeito.<\/span><\/p><p><b>Quadro informativo<\/b><\/p><p><span style=\"font-weight: 400;\">Em equipas mistas, os mal-entendidos na comunica\u00e7\u00e3o s\u00e3o a causa de cerca de 40 % de todos os conflitos (CIPD 2023).<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-0647fcb elementor-widget elementor-widget-html\" data-id=\"0647fcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-0647fcb{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-63b30a8 elementor-widget elementor-widget-html\" data-id=\"63b30a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-63b30a8{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-9022302 elementor-widget elementor-widget-html\" data-id=\"9022302\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<iframe src=\"https:\/\/inclusivrmooc.eu\/wp-admin\/admin-ajax.php?action=h5p_embed&id=163\" width=\"958\" height=\"387\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" title=\"mod 10 pt 1\"><\/iframe><script src=\"https:\/\/inclusivrmooc.eu\/wp-content\/plugins\/h5p\/h5p-php-library\/js\/h5p-resizer.js\" charset=\"UTF-8\"><\/script>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-abea0bf elementor-widget elementor-widget-html\" data-id=\"abea0bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-abea0bf{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-ed73eeb elementor-widget elementor-widget-html\" data-id=\"ed73eeb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-ed73eeb{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-e98c2af elementor-align-right elementor-widget elementor-widget-elementskit-button\" data-id=\"e98c2af\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"#15\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tSeguinte \t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-7790b7a elementor-widget elementor-widget-spacer\" data-id=\"7790b7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-fa536ad elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"fa536ad\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b517c8f\" data-id=\"b517c8f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-d435e93 elementor-widget elementor-widget-spacer\" data-id=\"d435e93\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-da85117 elementor-widget elementor-widget-heading\" data-id=\"da85117\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"15\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conflitos e defici\u00eancia no local de trabalho\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-75c610e elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"75c610e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3cc46b0\" data-id=\"3cc46b0\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-6379cac elementor-widget elementor-widget-image\" data-id=\"6379cac\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"587\" height=\"546\" src=\"https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-23-154421.png\" class=\"attachment-large size-large wp-image-295\" alt=\"\" srcset=\"https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-23-154421.png 587w, https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-23-154421-300x279.png 300w\" sizes=\"(max-width: 587px) 100vw, 587px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2835817\" data-id=\"2835817\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-daac252 elementor-widget elementor-widget-text-editor\" data-id=\"daac252\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Os trabalhadores com defici\u00eancia podem ser v\u00edtimas de mal-entendidos ou exclus\u00e3o, uma vez que as suas necessidades n\u00e3o s\u00e3o vis\u00edveis nem bem compreendidas.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A falta de flexibilidade ou de apoio pode transformar pequenos problemas em conflitos graves.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A resolu\u00e7\u00e3o inclusiva de conflitos implica reconhecer e abordar quest\u00f5es relacionadas com a acessibilidade, a divulga\u00e7\u00e3o e as adapta\u00e7\u00f5es necess\u00e1rias.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Quando os colaboradores com defici\u00eancia se sentem \u00e0 vontade para se expressarem, \u00e9 menos prov\u00e1vel que os conflitos se agravem<\/span><span style=\"font-weight: 400;\">.<\/span><\/li><\/ul><p><b>Factos \/ N\u00fameros<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Estudos revelam que as pessoas com defici\u00eancia referem condi\u00e7\u00f5es de trabalho menos favor\u00e1veis, incluindo mais conflitos ou stress no local de trabalho.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Um inqu\u00e9rito revelou que as organiza\u00e7\u00f5es em que os lit\u00edgios relacionados com a defici\u00eancia eram resolvidos atrav\u00e9s da media\u00e7\u00e3o obtinham melhores resultados.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conflitos no local de trabalho em geral: cerca de 35 % dos trabalhadores, segundo um grande estudo realizado no Reino Unido, passaram por algum tipo de conflito interpessoal no \u00faltimo ano. <\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-1dbc9fc elementor-align-right elementor-widget elementor-widget-elementskit-button\" data-id=\"1dbc9fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"#16\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tSeguinte \t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-9622155 elementor-widget elementor-widget-spacer\" data-id=\"9622155\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-755f73b elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"755f73b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0674077\" data-id=\"0674077\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-0b3b92f elementor-widget elementor-widget-spacer\" data-id=\"0b3b92f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-8e99d30 elementor-widget elementor-widget-heading\" data-id=\"8e99d30\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"16\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Atividade 3 \u2013 Conflitos e defici\u00eancia no local de trabalho\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-531967a elementor-widget elementor-widget-html\" data-id=\"531967a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-531967a{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-5182db0 elementor-widget elementor-widget-html\" data-id=\"5182db0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-5182db0{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-ec509d8 elementor-widget elementor-widget-html\" data-id=\"ec509d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<iframe src=\"https:\/\/inclusivrmooc.eu\/wp-admin\/admin-ajax.php?action=h5p_embed&id=167\" width=\"958\" height=\"565\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" title=\"mod 10 pt 2\"><\/iframe><script src=\"https:\/\/inclusivrmooc.eu\/wp-content\/plugins\/h5p\/h5p-php-library\/js\/h5p-resizer.js\" charset=\"UTF-8\"><\/script>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-3ce1f1a elementor-widget elementor-widget-html\" data-id=\"3ce1f1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-3ce1f1a{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-7920268 elementor-widget elementor-widget-html\" data-id=\"7920268\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-7920268{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-940fcfa elementor-widget elementor-widget-heading\" data-id=\"940fcfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Necessidades invis\u00edveis ou mal compreendidas\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-299c50b elementor-widget elementor-widget-text-editor\" data-id=\"299c50b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Muitas defici\u00eancias n\u00e3o s\u00e3o vis\u00edveis \u2014 por exemplo, a dor cr\u00f3nica, a neurodiversidade ou os problemas de sa\u00fade mental.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Quando os gestores ou colegas interpretam mal um comportamento ou um desempenho, a tens\u00e3o pode aumentar.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A falta de transpar\u00eancia e de compreens\u00e3o conduz frequentemente \u00e0 frustra\u00e7\u00e3o ou \u00e0 desconfian\u00e7a.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Uma comunica\u00e7\u00e3o precoce, aberta e confidencial ajuda a evitar conflitos desnecess\u00e1rios.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Facto:<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mais de 70 % das defici\u00eancias s\u00e3o invis\u00edveis (OMS, 2022).<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-10558d9 elementor-align-right elementor-widget elementor-widget-elementskit-button\" data-id=\"10558d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"#17\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tSeguinte \t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-63fa2c4 elementor-widget elementor-widget-spacer\" data-id=\"63fa2c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-a23fd4a elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"a23fd4a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3248f38\" data-id=\"3248f38\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-6d8e555 elementor-widget elementor-widget-spacer\" data-id=\"6d8e555\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-a271654 elementor-widget elementor-widget-heading\" data-id=\"a271654\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"17\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Atividade 4 \u2013 Compreender as necessidades invis\u00edveis\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-ada6354 elementor-widget elementor-widget-html\" data-id=\"ada6354\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-ada6354{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-0a92042 elementor-widget elementor-widget-html\" data-id=\"0a92042\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-0a92042{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-998b1aa elementor-widget elementor-widget-html\" data-id=\"998b1aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<iframe src=\"https:\/\/inclusivrmooc.eu\/wp-admin\/admin-ajax.php?action=h5p_embed&id=171\" width=\"958\" height=\"387\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" title=\"mod 10 pt 3\"><\/iframe><script src=\"https:\/\/inclusivrmooc.eu\/wp-content\/plugins\/h5p\/h5p-php-library\/js\/h5p-resizer.js\" charset=\"UTF-8\"><\/script>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-a57278c elementor-widget elementor-widget-html\" data-id=\"a57278c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-a57278c{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-d272ae7 elementor-widget elementor-widget-html\" data-id=\"d272ae7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-d272ae7{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-7ee0cee elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"7ee0cee\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-9631669\" data-id=\"9631669\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-ee94877 elementor-widget elementor-widget-image\" data-id=\"ee94877\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2026\/06\/pexels-219256525-11966989-1024x683.jpg\" class=\"attachment-large size-large wp-image-4414\" alt=\"\" srcset=\"https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2026\/06\/pexels-219256525-11966989-1024x683.jpg 1024w, https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2026\/06\/pexels-219256525-11966989-300x200.jpg 300w, https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2026\/06\/pexels-219256525-11966989-768x512.jpg 768w, https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2026\/06\/pexels-219256525-11966989-1536x1024.jpg 1536w, https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2026\/06\/pexels-219256525-11966989-2048x1365.jpg 2048w, https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2026\/06\/pexels-219256525-11966989-18x12.jpg 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-dbaa32f\" data-id=\"dbaa32f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-f73fe61 elementor-widget elementor-widget-text-editor\" data-id=\"f73fe61\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Reflex\u00e3o:<\/span><\/p><p><span style=\"font-weight: 400;\">Pense numa situa\u00e7\u00e3o no local de trabalho em que as necessidades de algu\u00e9m foram mal interpretadas.<\/span><\/p><p><span style=\"font-weight: 400;\">O que se poderia ter feito de forma diferente para evitar o conflito?<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-2d3e622 elementor-widget elementor-widget-heading\" data-id=\"2d3e622\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Transpar\u00eancia e Confian\u00e7a\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-ad5b262 elementor-widget elementor-widget-text-editor\" data-id=\"ad5b262\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Muitos trabalhadores hesitam em revelar a sua defici\u00eancia por receio de estigmatiza\u00e7\u00e3o ou de rea\u00e7\u00f5es negativas.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Quando surgem problemas, a falta de transpar\u00eancia pode complicar a sua resolu\u00e7\u00e3o.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A cria\u00e7\u00e3o de um ambiente de seguran\u00e7a psicol\u00f3gica incentiva a comunica\u00e7\u00e3o precoce e uma resposta mais r\u00e1pida.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Os recursos humanos e a lideran\u00e7a desempenham um papel crucial ao darem o exemplo em mat\u00e9ria de respeito e confidencialidade.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\">Facto: Quase 48% dos trabalhadores com defici\u00eancia t\u00eam receio de revelar a sua condi\u00e7\u00e3o aos empregadores (Guardian, 2017).<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-5ecdf48 elementor-widget elementor-widget-heading\" data-id=\"5ecdf48\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Atividade 5 \u2013 Criar confian\u00e7a\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-f068f38 elementor-widget elementor-widget-html\" data-id=\"f068f38\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-f068f38{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-2c4c279 elementor-widget elementor-widget-html\" data-id=\"2c4c279\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-2c4c279{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-0e21efd elementor-widget elementor-widget-html\" data-id=\"0e21efd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<iframe src=\"https:\/\/inclusivrmooc.eu\/wp-admin\/admin-ajax.php?action=h5p_embed&id=175\" width=\"958\" height=\"387\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" title=\"mod 10 pt 4\"><\/iframe><script src=\"https:\/\/inclusivrmooc.eu\/wp-content\/plugins\/h5p\/h5p-php-library\/js\/h5p-resizer.js\" charset=\"UTF-8\"><\/script>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-268d2f2 elementor-widget elementor-widget-html\" data-id=\"268d2f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-268d2f2{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-65578a0 elementor-widget elementor-widget-html\" data-id=\"65578a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-65578a0{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-82387f4 elementor-widget elementor-widget-text-editor\" data-id=\"82387f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">P2. O que contribui para criar confian\u00e7a em situa\u00e7\u00f5es de conflito?<\/span><\/p><p><span style=\"font-weight: 400;\">\u2705 Conversas confidenciais, empatia e a\u00e7\u00f5es de acompanhamento consistentes.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-0c244e5 elementor-widget elementor-widget-heading\" data-id=\"0c244e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Resumo r\u00e1pido\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-1383cf2 elementor-widget elementor-widget-text-editor\" data-id=\"1383cf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Quando gerido de forma aberta e justa, o conflito pode refor\u00e7ar a inclus\u00e3o e o trabalho em equipa.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Necessidades, estilos de comunica\u00e7\u00e3o ou expectativas diferentes podem causar atritos. A consci\u00eancia permite evit\u00e1-los.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Os conflitos surgem frequentemente devido \u00e0 falta de adapta\u00e7\u00f5es, e n\u00e3o \u00e0 pr\u00f3pria defici\u00eancia.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A seguran\u00e7a e a confidencialidade incentivam um di\u00e1logo precoce e sincero.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\">Muitas defici\u00eancias n\u00e3o s\u00e3o vis\u00edveis. A compreens\u00e3o e a flexibilidade fazem toda a diferen\u00e7a.<span style=\"font-weight: 400;\">.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-f872b7c elementor-align-right elementor-widget elementor-widget-elementskit-button\" data-id=\"f872b7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"#30\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tSeguinte \t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-c6da368 elementor-widget elementor-widget-spacer\" data-id=\"c6da368\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-dc2270d elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"dc2270d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a63598d\" data-id=\"a63598d\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-8e1f95e elementor-widget elementor-widget-spacer\" data-id=\"8e1f95e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-3590c23 elementor-widget elementor-widget-heading\" data-id=\"3590c23\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"30\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exerc\u00edcio de \u00c1rvore de Decis\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-5a158fc elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"5a158fc\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7bd8de2\" data-id=\"7bd8de2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-de8c7ff elementor-widget elementor-widget-heading\" data-id=\"de8c7ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Configura\u00e7\u00e3o do Cen\u00e1rio: \n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-96e5842 elementor-widget elementor-widget-text-editor\" data-id=\"96e5842\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00c9s o gestor de uma pequena equipa numa organiza\u00e7\u00e3o do setor p\u00fablico.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Recentemente, um colaborador chamado Alex, que tem uma defici\u00eancia auditiva, tem-se mostrado menos participativo nas reuni\u00f5es de equipa.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Outra colega, a Mara, queixa-se de que o Alex \"n\u00e3o parece interessado\" e \"n\u00e3o est\u00e1 a contribuir para os projetos de grupo\".<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A tens\u00e3o est\u00e1 a afetar o moral e parece estar a surgir um conflito.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-c300ae4 elementor-widget elementor-widget-text-editor\" data-id=\"c300ae4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Tens de decidir como reagir.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-607f2bc elementor-widget elementor-widget-html\" data-id=\"607f2bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-607f2bc{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-cfd1030 elementor-widget elementor-widget-html\" data-id=\"cfd1030\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-cfd1030{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-eefdf59 elementor-widget elementor-widget-html\" data-id=\"eefdf59\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-eefdf59{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-7f1f732 elementor-widget elementor-widget-html\" data-id=\"7f1f732\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div style=\"width: 100%;\"><div style=\"position: relative; padding-bottom: 56.25%; padding-top: 0; height: 0;\"><iframe title=\"Op\u00e7\u00f5es:\" frameborder=\"0\" width=\"1200\" height=\"675\" style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\" src=\"https:\/\/view.genially.com\/6a5e2d5783a99cac2c2794f9\" type=\"text\/html\" allowscriptaccess=\"always\" allowfullscreen=\"true\" scrolling=\"yes\" allownetworking=\"all\"><\/iframe> <\/div> <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-40c3a7a elementor-widget elementor-widget-html\" data-id=\"40c3a7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-40c3a7a{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-5e44d8c elementor-align-right elementor-widget elementor-widget-elementskit-button\" data-id=\"5e44d8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"#18\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tSeguinte \t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-4ed34fe elementor-widget elementor-widget-spacer\" data-id=\"4ed34fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-7f8cbf2 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"7f8cbf2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bfe6c3a\" data-id=\"bfe6c3a\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-55a8ef2 elementor-widget elementor-widget-spacer\" data-id=\"55a8ef2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-a076149 elementor-widget elementor-widget-heading\" data-id=\"a076149\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"18\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Atividade Pr\u00e1tica \u2013 Tarefa de Aplica\u00e7\u00e3o em Contexto Laboral\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-a9ff09c elementor-widget elementor-widget-heading\" data-id=\"a9ff09c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Atividade 1: Observar e refletir \u2013 Conflito e inclus\u00e3o na sua equipa\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-fd56f15 elementor-widget elementor-widget-text-editor\" data-id=\"fd56f15\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Atividade 1: Observar e refletir \u2013 Conflito e inclus\u00e3o na sua equipa<\/b><\/p><p><b>Sugest\u00e3o de atividade:<\/b><\/p><p><span style=\"font-weight: 400;\">Pensa numa ocasi\u00e3o em que surgiu alguma tens\u00e3o ou mal-entendido na tua equipa.<\/span><\/p><p><span style=\"font-weight: 400;\">O problema foi resolvido rapidamente ou acabou por se tornar um problema mais grave?<\/span><\/p><p><span style=\"font-weight: 400;\">Esta atividade ajuda-o a relacionar o que aprendeu sobre a resolu\u00e7\u00e3o inclusiva de conflitos com o seu dia-a-dia profissional.<\/span><\/p><p><b>Quest\u00f5es ou tarefas de reflex\u00e3o:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Quais foram as principais causas do conflito (por exemplo, comunica\u00e7\u00e3o, carga de trabalho, falta de clareza)?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Como \u00e9 que isso foi tratado \u2014 e por quem?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Todas as perspetivas, incluindo as das pessoas com defici\u00eancia ou cujas vozes s\u00e3o menos ouvidas, foram consideradas de forma justa?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">De que forma a inclus\u00e3o e a empatia poderiam melhorar a resolu\u00e7\u00e3o de conflitos no futuro?<\/span><\/li><\/ul><p><b>Tempo estimado: <\/b><span style=\"font-weight: 400;\">Tempo estimado: 8 minutos<\/span><\/p><p><b>Lembrete sobre o formato: <\/b><span style=\"font-weight: 400;\">Escreve as tuas reflex\u00f5es nos teus apontamentos ou no teu di\u00e1rio pessoal.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-9e963f4 elementor-widget elementor-widget-heading\" data-id=\"9e963f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Atividade 2: Elaborar um plano inclusivo de resolu\u00e7\u00e3o de conflitos\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-9fa648c elementor-widget elementor-widget-text-editor\" data-id=\"9fa648c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Sugest\u00e3o de atividade:<\/b><\/p><p><span style=\"font-weight: 400;\">Utiliza o que aprendeste para elaborar um plano sucinto para lidar com um potencial conflito na tua equipa.<\/span><\/p><p><span style=\"font-weight: 400;\">Procure garantir que o processo seja inclusivo, respeitoso e justo para todos \u2014 incluindo colegas com defici\u00eancia ou com necessidades de comunica\u00e7\u00e3o diferentes.<\/span><\/p><p><b>Quest\u00f5es ou tarefas de reflex\u00e3o:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Como \u00e9 que vai garantir que todas as vozes sejam ouvidas durante o processo de resolu\u00e7\u00e3o?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Que medidas pode tomar para evitar preconceitos ou suposi\u00e7\u00f5es?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Que adapta\u00e7\u00f5es pr\u00e1ticas poderiam facilitar a acessibilidade (por exemplo, resumos escritos, apoio \u00e0 media\u00e7\u00e3o, hor\u00e1rios flex\u00edveis)?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Como \u00e9 que vai dar seguimento a esta situa\u00e7\u00e3o para garantir uma compreens\u00e3o e uma confian\u00e7a duradouras?<\/span><\/li><\/ul><p><b>Tempo estimado<\/b><span style=\"font-weight: 400;\">: 10 minutos<\/span><\/p><p><b>Lembrete sobre o formato: <\/b><span style=\"font-weight: 400;\">Registe o seu plano nas notas da sua organiza\u00e7\u00e3o, na ferramenta de RH ou no seu espa\u00e7o de trabalho digital pessoal.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-d65b3c5 elementor-align-right elementor-widget elementor-widget-elementskit-button\" data-id=\"d65b3c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"#19\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tSeguinte \t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-450de19 elementor-widget elementor-widget-spacer\" data-id=\"450de19\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-6d7cd2d kng-particles-bg-yes elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"6d7cd2d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_particles_bg_switch&quot;:&quot;yes&quot;,&quot;kng_particles_bg_type&quot;:&quot;nasa&quot;,&quot;kng_particles_bg_color&quot;:&quot;#71ba46&quot;,&quot;kng_particles_bg_anim_speed_nasa&quot;:1,&quot;kng_particles_bg_number_nasa&quot;:250,&quot;kng_particles_bg_size_nasa&quot;:3,&quot;kng_particles_bg_z_index&quot;:0,&quot;kng_particles_bg_shape_type&quot;:&quot;circle&quot;,&quot;kng_particles_bg_move_direction&quot;:&quot;none&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f523628\" data-id=\"f523628\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-c93c0b0 elementor-widget elementor-widget-spacer\" data-id=\"c93c0b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-7c23343 elementor-widget elementor-widget-heading\" data-id=\"7c23343\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"19\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Estudo de Caso\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-e5d46c3 elementor-widget elementor-widget-html\" data-id=\"e5d46c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-e5d46c3{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-ec3df3a elementor-widget elementor-widget-html\" data-id=\"ec3df3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"_df_book df-lite\" id=\"df_5257\"  _slug=\"modules-pt\" data-title=\"modules-pt\" wpoptions=\"true\" thumbtype=\"\" data-page=\"14\" ><\/div><script class=\"df-shortcode-script\" nowprocket type=\"application\/javascript\">window.option_df_5257 = {\"outline\":[],\"backgroundColor\":\"transparent\",\"autoEnableOutline\":\"false\",\"autoEnableThumbnail\":\"false\",\"overwritePDFOutline\":\"false\",\"direction\":\"1\",\"pageSize\":\"0\",\"source\":\"http:\\\/\\\/inclusivrmooc.eu\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/InclusiVR_Case_Studies_Handbook_Final-Document_PT.pdf\",\"wpOptions\":\"true\"}; if(window.DFLIP && window.DFLIP.parseBooks){window.DFLIP.parseBooks();}<\/script>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-a122540 elementor-widget elementor-widget-html\" data-id=\"a122540\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-a122540{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-f860f23 elementor-widget elementor-widget-html\" data-id=\"f860f23\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-f860f23{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-b5d8ecc elementor-widget elementor-widget-html\" data-id=\"b5d8ecc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-b5d8ecc{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-e219700 elementor-widget elementor-widget-spacer\" data-id=\"e219700\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-32033ef elementor-widget elementor-widget-heading\" data-id=\"32033ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Estudo de Caso \u2013 Reflex\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-6034272 elementor-widget elementor-widget-text-editor\" data-id=\"6034272\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><i><span style=\"font-weight: 400;\">Agora que leu o estudo de caso, reserve um momento para refletir sobre o seguinte:<\/span><\/i><\/p><p><i><span style=\"font-weight: 400;\">Que pr\u00e1ticas do estudo de caso alem\u00e3o poderiam ser aplicadas ou adaptadas na sua pr\u00f3pria organiza\u00e7\u00e3o para refor\u00e7ar a confian\u00e7a e a inclus\u00e3o em situa\u00e7\u00f5es de conflito?<\/span><\/i><\/p><p><i><span style=\"font-weight: 400;\">Pense numa ocasi\u00e3o em que um mal-entendido relacionado com a sa\u00fade, a carga de trabalho ou a flexibilidade tenha causado tens\u00e3o no trabalho.<\/span><\/i><\/p><p><i><span style=\"font-weight: 400;\">O que se poderia ter feito de forma diferente para evitar ou resolver a situa\u00e7\u00e3o?<\/span><\/i><\/p><p><i><span style=\"font-weight: 400;\">Como \u00e9 que a sua equipa pode promover um di\u00e1logo aberto para que todos \u2014 incluindo os colegas com defici\u00eancia \u2014 se sintam \u00e0 vontade para expressar as suas necessidades?<\/span><\/i><\/p><p><i><span style=\"font-weight: 400;\">Tempo estimado: 5\u20137 minutos<\/span><\/i><\/p><p><i><span style=\"font-weight: 400;\">Escreve as tuas reflex\u00f5es nos teus apontamentos ou no teu di\u00e1rio de aprendizagem...<\/span><\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-e1cce1c elementor-align-right elementor-widget elementor-widget-elementskit-button\" data-id=\"e1cce1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"#20\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tSeguinte \t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-1fc9af3 elementor-widget elementor-widget-spacer\" data-id=\"1fc9af3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<script>\ndocument.querySelector('.elementor-element-6d7cd2d').insertAdjacentHTML('afterbegin', '<div id=\"king-addons-particles-container-6d7cd2d\" style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%; z-index: 0;\"><\/div>');document.addEventListener(\"DOMContentLoaded\", function() {particlesJS('king-addons-particles-container-6d7cd2d',{\n        \"particles\": {\n          \"number\": {\n            \"value\": 250,\n            \"density\": {\n              \"enable\": true,\n              \"value_area\": 800\n            }\n          },\n          \"color\": {\n            \"value\": \"#71ba46\"\n          },\n          \"shape\": {\n            \"type\": \"circle\",\n            \"stroke\": {\n              \"width\": 0,\n              \"color\": \"#000000\"\n            },\n            \"polygon\": {\n              \"nb_sides\": 5\n            }\n          },\n          \"opacity\": {\n            \"value\": 1,\n            \"random\": true,\n            \"anim\": {\n              \"enable\": true,\n              \"speed\": 1,\n              \"opacity_min\": 0,\n              \"sync\": false\n            }\n          },\n          \"size\": {\n            \"value\": 3,\n            \"random\": true,\n            \"anim\": {\n              \"enable\": false,\n              \"speed\": 4,\n              \"size_min\": 0.3,\n              \"sync\": false\n            }\n          },\n          \"line_linked\": {\n            \"enable\": false,\n            \"distance\": 150,\n            \"color\": \"#ffffff\",\n            \"opacity\": 0.4,\n            \"width\": 1\n          },\n          \"move\": {\n            \"enable\": true,\n            \"speed\": 1,\n            \"direction\": \"none\",\n            \"random\": true,\n            \"straight\": false,\n            \"out_mode\": \"out\",\n            \"bounce\": false,\n            \"attract\": {\n              \"enable\": false,\n              \"rotateX\": 600,\n              \"rotateY\": 600\n            }\n          }\n        },\n        \"interactivity\": {\n          \"detect_on\": \"canvas\",\n          \"events\": {\n            \"onhover\": {\n              \"enable\": false,\n              \"mode\": \"bubble\"\n            },\n            \"onclick\": {\n              \"enable\": false,\n              \"mode\": \"repulse\"\n            },\n            \"resize\": true\n          },\n          \"modes\": {\n            \"grab\": {\n              \"distance\": 400,\n              \"line_linked\": {\n                \"opacity\": 1\n              }\n            },\n            \"bubble\": {\n              \"distance\": 250,\n              \"size\": 0,\n              \"duration\": 2,\n              \"opacity\": 0,\n              \"speed\": 3\n            },\n            \"repulse\": {\n              \"distance\": 400,\n              \"duration\": 0.4\n            },\n            \"push\": {\n              \"particles_nb\": 4\n            },\n            \"remove\": {\n              \"particles_nb\": 2\n            }\n          }\n        },\n        \"retina_detect\": true\n    });});\n<\/script>\n\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-36c76da elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"36c76da\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e4b890b\" data-id=\"e4b890b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-1eb7fb9 elementor-widget elementor-widget-spacer\" data-id=\"1eb7fb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-c158967 elementor-widget elementor-widget-heading\" data-id=\"c158967\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"20\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Avalia\u00e7\u00e3o Final \n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-5e22f50 elementor-widget elementor-widget-html\" data-id=\"5e22f50\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-5e22f50{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-407580a elementor-widget elementor-widget-html\" data-id=\"407580a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-407580a{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-2fa427e elementor-widget elementor-widget-html\" data-id=\"2fa427e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-2fa427e{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-d602d3d elementor-widget elementor-widget-html\" data-id=\"d602d3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div style=\"width: 100%;\"><div style=\"position: relative; padding-bottom: 56.25%; padding-top: 0; height: 0;\"><iframe title=\"C\u00f3pia - Avalia\u00e7\u00e3o final mod 10\" frameborder=\"0\" width=\"1200\" height=\"675\" style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\" src=\"https:\/\/view.genially.com\/6a5e2d5e06bd4117f1a3ce64\" type=\"text\/html\" allowscriptaccess=\"always\" allowfullscreen=\"true\" scrolling=\"yes\" allownetworking=\"all\"><\/iframe> <\/div> <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-abce1d4 elementor-widget elementor-widget-html\" data-id=\"abce1d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-abce1d4{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-ea0eb2e elementor-align-right elementor-widget elementor-widget-elementskit-button\" data-id=\"ea0eb2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"#21\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tSeguinte \t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-4896d3f elementor-widget elementor-widget-spacer\" data-id=\"4896d3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-3ca5149 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"3ca5149\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bd9d801\" data-id=\"bd9d801\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-dc7d74b elementor-widget elementor-widget-spacer\" data-id=\"dc7d74b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-14bf50e elementor-widget elementor-widget-heading\" data-id=\"14bf50e\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"21\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mais recursos \n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-5d57132 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"5d57132\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-5309812\" data-id=\"5309812\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-b97882a elementor-widget elementor-widget-text-editor\" data-id=\"b97882a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><table><tbody><tr><td><p><b>T\u00edtulo\u00a0<\/b><\/p><\/td><td><p><b>Digitar\u00a0<\/b><\/p><\/td><td><p><b>Link\u00a0<\/b><\/p><\/td><td><p><b>\u00c9 \u00fatil porqu\u00ea?<\/b><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">OIT (2021) \u2013 Gest\u00e3o da defici\u00eancia no local de trabalho: um guia para empregadores<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">PDF \/ Relat\u00f3rio<\/span><\/p><\/td><td><p><a href=\"https:\/\/www.ilo.org\/global\/topics\/disability-and-work\/WCMS_633736\/lang--en\/index.htm\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">LIGA\u00c7\u00c3O<\/span><\/a><\/p><\/td><td><p><span style=\"font-weight: 400;\">Orienta\u00e7\u00f5es pr\u00e1ticas sobre pol\u00edticas inclusivas para pessoas com defici\u00eancia, media\u00e7\u00e3o e adapta\u00e7\u00f5es no local de trabalho.<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Comiss\u00e3o Europeia (2022) \u2013 Pacote de medidas para o emprego das pessoas com defici\u00eancia: orienta\u00e7\u00f5es para os empregadores<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">PDF \/ Pol\u00edtica da UE<\/span><\/p><\/td><td><p><a href=\"https:\/\/ec.europa.eu\/social\/main.jsp?catId=1484\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">LIGA\u00c7\u00c3O<\/span><\/a><\/p><\/td><td><p><span style=\"font-weight: 400;\">Orienta\u00e7\u00f5es a n\u00edvel da UE sobre adapta\u00e7\u00f5es razo\u00e1veis e gest\u00e3o inclusiva de conflitos.<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">EU-OSHA (2023) \u2013 Campanha sobre riscos psicossociais e locais de trabalho saud\u00e1veis<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">PDF \/ Kit de ferramentas<\/span><\/p><\/td><td><p><a href=\"https:\/\/osha.europa.eu\/en\/campaigns-and-awards\/healthy-workplaces-campaigns\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">LIGA\u00c7\u00c3O<\/span><\/a><\/p><\/td><td><p><span style=\"font-weight: 400;\">Aborda o stress no local de trabalho, as falhas de comunica\u00e7\u00e3o e as abordagens preventivas em rela\u00e7\u00e3o aos conflitos.<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Sinus-Institut (2023) \u2013 A situa\u00e7\u00e3o das mulheres com defici\u00eancia grave no mercado de trabalho<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Estudo nacional (Alemanha)<\/span><\/p><\/td><td><p><a href=\"https:\/\/www.sinus-institut.de\/media-center\/studien\/situation-von-frauen-mit-schwerbehinderung-am-arbeitsmarkt\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">LIGA\u00c7\u00c3O<\/span><\/a><\/p><\/td><td><p><span style=\"font-weight: 400;\">Apresenta experi\u00eancias aut\u00eanticas e vividas por mulheres com defici\u00eancia nos locais de trabalho alem\u00e3es \u2014 destaca cen\u00e1rios reais de conflito e as respetivas solu\u00e7\u00f5es.<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Lideran\u00e7a e Comunica\u00e7\u00e3o Inclusivas \u2013 ONU, Genebra<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">V\u00eddeo (3 min)<\/span><\/p><\/td><td><p><a href=\"https:\/\/www.youtube.com\/watch?v=dQsM4PwXgzY\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">LIGA\u00c7\u00c3O<\/span><\/a><\/p><\/td><td><p><span style=\"font-weight: 400;\">Salienta a raz\u00e3o pela qual a comunica\u00e7\u00e3o inclusiva evita mal-entendidos e conflitos.<\/span><\/p><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-4a55148 elementor-align-right elementor-widget elementor-widget-elementskit-button\" data-id=\"4a55148\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"#22\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tSeguinte \t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-2be401a elementor-widget elementor-widget-spacer\" data-id=\"2be401a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-ab3a2d5 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"ab3a2d5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f223fca\" data-id=\"f223fca\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-3b7a5ac elementor-widget elementor-widget-spacer\" data-id=\"3b7a5ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-ff66b06 elementor-widget elementor-widget-heading\" data-id=\"ff66b06\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"22\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fontes e Refer\u00eancias\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-5dcef73 elementor-widget elementor-widget-text-editor\" data-id=\"5dcef73\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><span style=\"font-weight: 400;\">Comiss\u00e3o Europeia (2022). Pacote de Emprego para Pessoas com Defici\u00eancia: Orienta\u00e7\u00f5es para Empregadores. Retirado de <\/span><a href=\"https:\/\/ec.europa.eu\/social\/main.jsp?catId=1484\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/ec.europa.eu\/social\/main.jsp?catId=1484<\/span><\/a><\/li><li><span style=\"font-weight: 400;\">OIT (2021). Gest\u00e3o da Defici\u00eancia no Local de Trabalho: Um Guia para Empregadores. Genebra: Organiza\u00e7\u00e3o Internacional do Trabalho. <\/span><a href=\"https:\/\/www.ilo.org\/global\/topics\/disability-and-work\/WCMS_633736\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.ilo.org\/global\/topics\/disability-and-work\/WCMS_633736<\/span><\/a><\/li><li><span style=\"font-weight: 400;\">EU-OSHA (2023). Campanha Locais de Trabalho Saud\u00e1veis \u2013 Gerir Riscos Psicossociais. Ag\u00eancia Europeia para a Seguran\u00e7a e Sa\u00fade no Trabalho. <\/span><a href=\"https:\/\/osha.europa.eu\/en\/themes\/healthy-workplaces-campaigns\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/osha.europa.eu\/en\/themes\/healthy-workplaces-campaigns<\/span><\/a><\/li><li><span style=\"font-weight: 400;\">Sinus-Institut (2023). Situa\u00e7\u00e3o das Mulheres com Defici\u00eancia Severa no Mercado de Trabalho. Berlim: Minist\u00e9rio Federal do Trabalho e Assuntos Sociais. <\/span><a href=\"https:\/\/www.sinus-institut.de\/media-center\/studien\/situation-von-frauen-mit-schwerbehinderung-am-arbeitsmarkt\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.sinus-institut.de\/media-center\/studien\/situation-von-frauen-mit-schwerbehinderung-am-arbeitsmarkt<\/span><\/a><\/li><li>Acas (2023). Guia sobre Discrimina\u00e7\u00e3o por Defici\u00eancia e Conflito no Local de Trabalho. Servi\u00e7o Consultivo, de Concilia\u00e7\u00e3o e Arbitragem (Reino Unido). <a style=\"font-size: 16px; background-color: #ffffff;\" href=\"https:\/\/www.acas.org.uk\/disability-discrimination\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.acas.org.uk\/disability-discrimination<\/span><\/a><span style=\"font-weight: 400;\">British Columbia\/Yukon PRESSBOOKS (s.d.). Modelo de Modos de Conflito de Thomas-Kilmann. <\/span><a href=\"https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/chapter\/4-5-thomas-kilmann-conflict-mode-model\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">4.5 Modelo de Estilos de Gest\u00e3o de Conflitos de Thomas-Kilmann \u2013 Essenciais de Escrita T\u00e9cnica \u2013 Edi\u00e7\u00e3o H5P<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Russo, Hazel (s.d.). M\u00f3dulo: Modos de Conflito e como utiliz\u00e1-los. M\u00f3dulo em Compet\u00eancias de Comunica\u00e7\u00e3o para Supervisores. NHS Health Education England. <\/span><a href=\"https:\/\/kss.hee.nhs.uk\/wp-content\/uploads\/sites\/15\/2022\/08\/Conflict-modes-an-introduction.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Modos-de-conflito-uma-introdu\u00e7\u00e3o.pdf<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Baskin, Kara (2023). Quatro Passos para Construir a Seguran\u00e7a Psicol\u00f3gica de que as Equipas de Alto Desempenho Necessitam. Harvard Business School. <\/span><a href=\"https:\/\/www.library.hbs.edu\/working-knowledge\/four-steps-to-build-the-psychological-safety-that-high-performing-teams-need-today\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Quatro passos para construir a seguran\u00e7a psicol\u00f3gica que as equipas de alto desempenho precisam | Working Knowledge<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">McKinsey (2023). O que \u00e9 seguran\u00e7a psicol\u00f3gica? <\/span><a href=\"https:\/\/www.mckinsey.com\/featured-insights\/mckinsey-explainers\/what-is-psychological-safety\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">O que \u00e9 seguran\u00e7a psicol\u00f3gica? | McKinsey<\/span><\/a><br \/><span style=\"font-weight: 400;\">Edmondson, Amy C. (2025). <\/span><a href=\"https:\/\/amycedmondson.com\/psychological-safety\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Seguran\u00e7a Psicol\u00f3gica \u2013 Amy C. Edmondson<\/span><\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-5362838 elementor-widget elementor-widget-heading\" data-id=\"5362838\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fim do M\u00f3dulo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-66a5b86 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"66a5b86\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/inclusivrmooc.eu\/pt\/module-11-assessment-tools-and-benchmarks\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">M\u00f3dulo 11<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-377e2fc elementor-widget elementor-widget-spacer\" data-id=\"377e2fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-5b1ff86 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"5b1ff86\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bbacfab\" data-id=\"bbacfab\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-185ba9f elementor-widget elementor-widget-image\" data-id=\"185ba9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"215\" src=\"https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/10\/Erasmus-logo-1-1024x215.png\" class=\"attachment-large size-large wp-image-647\" alt=\"\" srcset=\"https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/10\/Erasmus-logo-1-1024x215.png 1024w, https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/10\/Erasmus-logo-1-300x63.png 300w, https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/10\/Erasmus-logo-1-768x161.png 768w, https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/10\/Erasmus-logo-1-1536x322.png 1536w, https:\/\/inclusivrmooc.eu\/wp-content\/uploads\/2025\/10\/Erasmus-logo-1-2048x430.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3deebb3\" data-id=\"3deebb3\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-f24033a elementor-widget elementor-widget-text-editor\" data-id=\"f24033a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Financiado pela Uni\u00e3o Europeia. As opini\u00f5es e pontos de vista expressos s\u00e3o, no entanto, os do(s) autor(es) e n\u00e3o refletem necessariamente os da Uni\u00e3o Europeia ou da Ag\u00eancia Executiva Europeia para a Educa\u00e7\u00e3o e Cultura (EACEA). Nem a Uni\u00e3o Europeia nem a EACEA podem ser responsabilizadas pelas mesmas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Disability Inclusion MOOC for HR Managers X Disability Inclusion MOOC for HR Managers Module 10 \u2013 Conflict Resolution and Problem-Solving At the end of this module, learners will be able to: Identify common sources of conflict related to inclusion and diversity. Explain key conflict resolution models and techniques. Recognise why addressing issues early helps prevent escalation. Mediate conflicts with empathy, fairness, and neutrality. Develop problem-solving strategies that value different perspectives. Encourage open communication and trust within teams. Transform conflicts into opportunities for learning and growth Next Introductory Video https:\/\/youtu.be\/eqdAeUV1FjE?si=KanIizF8mP6Uaa7a Next Theory Think of a conflict you&#8217;ve experienced at work. What made it difficult? What helped to resolve it? Next Conflict Resolution and Problem-Solving Inclusive workplaces are not free of conflict, but they approach it differently. Conflict resolution is about understanding different perspectives, finding common ground, and turning disagreement into growth. When handled with respect and fairness, conflicts can strengthen trust, spark creativity, and build better teamwork. Your ability to listen, stay neutral, and guide others calmly makes a real difference in creating a healthy, inclusive workplace. Next Why Conflict Resolution and Problem-Solving Matters Constructive conflict builds stronger, more innovative teams. EU-OSHA (2022): Unresolved conflicts cause up to 30% of workplace stress and absenteeism. CIPD (2023): Organisations with trained mediators reduce grievances by 50%. Harvard Business Review: Teams that handle conflict openly are 2.6\u00d7 more likely to outperform their peers. Inclusive conflict management creates fairness, trust, and long-term collaboration. Next Activity 1 \u2013 Understanding Conflict in Inclusive Workplaces Key Points Conflict is natural where people think differently. Misunderstandings, unclear expectations, or bias can make small issues grow. Talking early and openly helps avoid escalation. A safe environment encourages people to raise concerns calmly. Facts Around 85 % of employees experience conflict at work (CPP Global Report). Only one in four feel confident managing it. \ud83d\udfe2 Reflection Think about a time a small misunderstanding became a bigger issue. What could have been done earlier to prevent it? Next Ways to address a conflict Thomas-Kilkmann Conflict Mode Instrument The Thomas-Kilmann Conflict Mode Instrument (TKI) is a framework that helps HR managers understand five different styles of responding to conflict, based on how assertive and how co\u2011operative a person is in a given situation.\u00a0 In the context of disability inclusion, it can be used to reflect on whether HR handles disability-related disagreements in ways that protect dignity, fairness, and participation of employees with disabilities. \u200b The TKI maps conflict behaviour on two axes: Assertiveness = focus on one\u2019s own needs and goals. Cooperativeness = focus on the other person\u2019s needs and goals. \u200bCrossing these axes creates five conflict modes; none is \u201cgood\u201d or \u201cbad\u201d, but each is more or less suitable depending on context, power dynamics, and inclusion goals. Thomas-Kilkmann Conflict Mode Instrument &#8211; The five conflict modes\u200b Competing (high assertiveness, low cooperativeness): Pushing one\u2019s own solution or policy, useful in emergencies or when enforcing legal obligations (e.g. refusing discriminatory practices), but risky if it silences disabled employees\u2019 voices. Accommodating (low assertiveness, high cooperativeness): Yielding to others to preserve relationships, useful when the issue matters more to the other party (e.g. adapting a process to an employee\u2019s access needs), but harmful if HR always gives in to managers who resist inclusion. Avoiding (low assertiveness, low cooperativeness): Delaying or sidestepping conflict, sometimes appropriate for minor issues or when emotions are too high, but very damaging when HR ignores complaints about inaccessible recruitment, microaggressions, or harassment. Compromising (medium assertiveness and cooperativeness): Finding a \u201cmiddle ground\u201d where everyone gives up something, useful for quick, workable agreements (e.g. phased implementation of accommodations), but may leave systemic barriers in place if overused. Collaborating (high assertiveness, high cooperativeness): Joint problem\u2011solving to fully meet both sides\u2019 core needs, ideal for disability inclusion because it involves disabled employees in designing solutions and often leads to more innovative, sustainable changes. Next Thomas-Kilkmann Conflict Mode Instrument For HR managers working on disability inclusion, the TKI can be framed as a self\u2011reflection tool: Ask: \u201cWhich mode do I default to when managers resist accommodations or when disabled staff raise concerns?\u201d\u00a0 and\u00a0 \u201cDoes my style empower or silence employees with disabilities?\u201d. \u200bInclusive HR practice requires consciously shifting toward collaborating and appropriate assertiveness to uphold rights, challenge ableist behaviour, and redesign policies with disabled people, while still using the other modes selectively when they genuinely fit the situation. Next Ways to address a conflict Other Instruments Several models beyond Thomas-Kilmann suit HR and company use Emphasis on practical styles, mediation, and workplace dynamics Support employee relations, team management, and conflict prevention in professional settings. \u200bMediation Frameworks &#8211; promote win-win outcomes and relationship preservation Interest-Based Relational (IBR) model:\u00a0 guides HR mediation by separating people from problems, focusing on interests, generating options, and evaluating objectively.\u00a0 RESOLVE framework (Recognize, Engage, Seek, Outline, Look, Validate, Evaluate) provides structured steps for HR-led discussions in employee disputes. Process-Oriented Approaches &#8211; integrate well into company training for daily conflicts Harvard Negotiation Project&#8217;s principled negotiation (Getting to Yes): teaches objective criteria, BATNA (Best Alternative to a Negotiated Agreement), and mutual gains for HR negotiations. Crucial Conversations model: equips teams for high-stakes talks with safety-building techniques and shared meaning. Next Barriers and Facilitators of Conflict Resolution and Problem-Solving Barriers Ignoring conflict or delaying action Taking sides or showing bias Lack of trust or psychological safety Poor listening or emotional reactions Focusing on blame instead of solutions Facilitators Address issues early and openly Stay neutral and show empathy Focus on shared goals, not positions Encourage respectful dialogue and feedback Use clear steps or frameworks for resolution Next Psychological Safety Foundation for genuine inclusion because people with disabilities often weigh the \u201crisk\u201d of disclosing needs against possible stigma or retaliation. Amy Edmondson\u2019s Psychological Safety framework\u00a0 Explains how teams perform best when people feel safe to speak up with ideas, questions, and mistakes without fear of embarrassment or punishment.\u00a0 It shows HR managers that inclusion is not only about policies, but about creating a climate where employees with disabilities can voice needs and concerns confidently. \u200bKey definition Psychological<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"plain-container","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2064","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/inclusivrmooc.eu\/pt\/wp-json\/wp\/v2\/pages\/2064","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inclusivrmooc.eu\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inclusivrmooc.eu\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inclusivrmooc.eu\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/inclusivrmooc.eu\/pt\/wp-json\/wp\/v2\/comments?post=2064"}],"version-history":[{"count":373,"href":"https:\/\/inclusivrmooc.eu\/pt\/wp-json\/wp\/v2\/pages\/2064\/revisions"}],"predecessor-version":[{"id":5713,"href":"https:\/\/inclusivrmooc.eu\/pt\/wp-json\/wp\/v2\/pages\/2064\/revisions\/5713"}],"wp:attachment":[{"href":"https:\/\/inclusivrmooc.eu\/pt\/wp-json\/wp\/v2\/media?parent=2064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}